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Timely Customer Service Focus

March 7, 2017 Comments Off on Timely Customer Service Focus

BitDefender builds buying advice and direct support via ‘Dynamic chat’ further from Holzwickede, 01 March 2011 security expert BitDefender (www.bitdefender.de) is breaking new ground in terms of online service for its customers and expanding its extensive Kaufberatungs and emergency aid offer. To do so, BitDefender live chat product has implemented dynamic chat and the Web analytics solution SiteAnalyst new elements. Often, companies offer their consulting and support know-how through the medium of email. Urgent questions can be edited so often only (too) late, because customers get the response time delay. While visitors will be thus left alone on many Internet portals, the BitDefender anti-virus specialist provides quick answers on its Internet platform. See promptly processed requests to anti virus programs & co. through direct consultation.

“” Question and answer in the live chat can do the live chat product dynamic chat “and the Web analytics solution SiteAnalyst” new elements; two Solutions using BitDefender since December 2010. “Using dynamic chat” such as specialists are available to answer open questions via live chat or support to intervene. Using the new element solutions, BitDefender is thus on a new type of direct communication with its customers. Safety is not only a technical issue, but also has a strong emotional component with confidence to do and thus”, as-Nadja Beik, E-Commerce Director for BitDefender. Many of our clients appreciate the personal touch, we now offer on our online advice. Although we only offer this service for a few months, the success is overwhelming. Customers appreciate the quick and professional response to their questions.”new element that specialises in developing innovative technologies and to offer local service, so that companies can successfully use the Internet as a communication platform and sales”, explains Atasoy Altinci, Managing Director of the new element.

More See. About BitDefender BitDefender is software developer, one of the industry’s fastest and most efficient product lines internationally certified security software. Since the founding of the company in 2001, BitDefender has set new standards in the field of proactive protection against threats from the Internet. Every day, BitDefender protects tens of millions of private and business customers around the world and gives them the good feeling that your digital life is safe. BitDefender sells its security solutions in more than 100 countries through a global VAD and reseller network. More detailed information about BitDefender and BitDefender products are available in the press centre online. In addition, BitDefender provides background information and current news in the daily fight against threats from the Internet, in English at. Press contact: BitDefender GmbH Robert-Bosch-str. 2 D-59439 Holzwickede contact person: Hans-Peter Lange PR Manager Tel.: + 49 (0) 2301 9184-330 fax: + 49 (0) 2301 9184-499 email: PR Agency: Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau contact: Fabian Sprengel Tel.: + 49 (0) 2661 91260-0 E-Mail:

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